Terms and conditions
Last Updated: 04 March, 2026
These Terms and Conditions (“Terms”) govern your access to and use of Helpview’s websites, applications, and services (collectively, the “Service”). By creating an account, accessing, or using the Service, you agree to these Terms.
Who we are
The Service is operated by:
Helpview, MB (company code 307553323)
Address: Sporto g. 5-28, LT-09238 Vilnius, Lithuania
Contact: support@helpview.so
The Service is operated by:
Helpview, MB (company code 307553323)
Address: Sporto g. 5-28, LT-09238 Vilnius, Lithuania
Contact: support@helpview.so
Definitions
“Customer” means the individual or legal entity that signs up for the Service.
“User” means anyone authorized by the Customer to use the Service.
“Customer Content” means content and data that you connect, submit, or make available to the Service (including knowledge base content connected from Notion and related metadata).
“Third Party Services” means services or platforms not owned by Helpview that you may connect to the Service (for example, Notion).
“Customer” means the individual or legal entity that signs up for the Service.
“User” means anyone authorized by the Customer to use the Service.
“Customer Content” means content and data that you connect, submit, or make available to the Service (including knowledge base content connected from Notion and related metadata).
“Third Party Services” means services or platforms not owned by Helpview that you may connect to the Service (for example, Notion).
Eligibility and account registration
You must be at least 18 years old (or the age of majority where you live) to use the Service.
You are responsible for:
keeping your login credentials confidential
all activity that occurs under your account
ensuring Users comply with these Terms
You must be at least 18 years old (or the age of majority where you live) to use the Service.
You are responsible for:
keeping your login credentials confidential
all activity that occurs under your account
ensuring Users comply with these Terms
The Service and acceptable use
You agree not to misuse the Service. This includes:
attempting to gain unauthorized access to systems or accounts
interfering with or disrupting the Service, including load testing, scraping, or automated requests that degrade performance
using the Service to store, publish, or transmit unlawful, infringing, harmful, or abusive content
introducing malware or malicious code
bypassing limits, security controls, or plan restrictions
We may suspend or restrict access if we reasonably believe your use threatens the Service, other customers, or the public.
You agree not to misuse the Service. This includes:
attempting to gain unauthorized access to systems or accounts
interfering with or disrupting the Service, including load testing, scraping, or automated requests that degrade performance
using the Service to store, publish, or transmit unlawful, infringing, harmful, or abusive content
introducing malware or malicious code
bypassing limits, security controls, or plan restrictions
We may suspend or restrict access if we reasonably believe your use threatens the Service, other customers, or the public.
Customer Content
Ownership
You retain ownership of your Customer Content. Helpview does not claim ownership of it.
License to operate the Service
You grant Helpview a limited, worldwide, non exclusive license to host, process, transmit, display, and otherwise use Customer Content only to:
provide, maintain, and secure the Service
perform syncing, indexing, rendering, and delivery of your help center
provide support and troubleshoot issues
This license ends when your Customer Content is deleted from the Service, subject to reasonable backup retention and legal requirements.
Your responsibilities for Customer Content
You are responsible for:
the accuracy, legality, and quality of Customer Content
ensuring you have the rights, permissions, and legal basis to provide Customer Content to Helpview
ensuring your published help center content complies with applicable laws (including privacy, consumer, and IP laws)
Ownership
You retain ownership of your Customer Content. Helpview does not claim ownership of it.
License to operate the Service
You grant Helpview a limited, worldwide, non exclusive license to host, process, transmit, display, and otherwise use Customer Content only to:
provide, maintain, and secure the Service
perform syncing, indexing, rendering, and delivery of your help center
provide support and troubleshoot issues
This license ends when your Customer Content is deleted from the Service, subject to reasonable backup retention and legal requirements.
Your responsibilities for Customer Content
You are responsible for:
the accuracy, legality, and quality of Customer Content
ensuring you have the rights, permissions, and legal basis to provide Customer Content to Helpview
ensuring your published help center content complies with applicable laws (including privacy, consumer, and IP laws)
Third Party Services (including Notion)
The Service may allow you to connect Third Party Services (for example, Notion) to sync or display content. Third Party Services are governed by their own terms and policies, and Helpview is not responsible for them.
You acknowledge:
Third Party Services may change or restrict their APIs or features
disruptions caused by Third Party Services are outside Helpview’s control
you are responsible for complying with Third Party Services’ terms
The Service may allow you to connect Third Party Services (for example, Notion) to sync or display content. Third Party Services are governed by their own terms and policies, and Helpview is not responsible for them.
You acknowledge:
Third Party Services may change or restrict their APIs or features
disruptions caused by Third Party Services are outside Helpview’s control
you are responsible for complying with Third Party Services’ terms
Subscriptions, trials, billing, and taxes
If you purchase a paid plan:
you agree to pay fees shown at purchase and any applicable taxes
fees are generally billed in advance and are non refundable except where required by law
we may change pricing or plan features in the future, with notice where required
If you are on a trial, access may be limited and may end automatically unless you upgrade.
If payment fails or becomes overdue, we may suspend or downgrade your account until payment is resolved.
If you purchase a paid plan:
you agree to pay fees shown at purchase and any applicable taxes
fees are generally billed in advance and are non refundable except where required by law
we may change pricing or plan features in the future, with notice where required
If you are on a trial, access may be limited and may end automatically unless you upgrade.
If payment fails or becomes overdue, we may suspend or downgrade your account until payment is resolved.
Cancellation and termination
Cancellation by you
You may cancel your subscription at any time. Cancellation generally stops renewal for the next billing cycle. You remain responsible for fees accrued up to the cancellation effective date.
Termination or suspension by us
We may suspend or terminate your access:
if you materially breach these Terms
if your use creates risk or harm to Helpview, other customers, or the public
if required by law
for non payment
Where reasonable, we will try to provide notice and an opportunity to remedy.
Cancellation by you
You may cancel your subscription at any time. Cancellation generally stops renewal for the next billing cycle. You remain responsible for fees accrued up to the cancellation effective date.
Termination or suspension by us
We may suspend or terminate your access:
if you materially breach these Terms
if your use creates risk or harm to Helpview, other customers, or the public
if required by law
for non payment
Where reasonable, we will try to provide notice and an opportunity to remedy.
Security and data protection
Helpview uses reasonable administrative, technical, and organizational measures to protect the Service and Customer Content. No system is completely secure, and you understand that risk cannot be eliminated.
Personal data handling is described in our Privacy Policy, including our role as controller for account data and, in many cases, processor for Customer Content provided by business customers. We can provide a data processing agreement upon request.
Helpview uses reasonable administrative, technical, and organizational measures to protect the Service and Customer Content. No system is completely secure, and you understand that risk cannot be eliminated.
Personal data handling is described in our Privacy Policy, including our role as controller for account data and, in many cases, processor for Customer Content provided by business customers. We can provide a data processing agreement upon request.
Confidentiality
Each party may receive non public information from the other party (“Confidential Information”). The receiving party will:
use Confidential Information only to fulfill obligations under these Terms
protect it using reasonable care
not disclose it to third parties except to approved service providers under confidentiality obligations, or as required by law
Each party may receive non public information from the other party (“Confidential Information”). The receiving party will:
use Confidential Information only to fulfill obligations under these Terms
protect it using reasonable care
not disclose it to third parties except to approved service providers under confidentiality obligations, or as required by law
Intellectual property
Helpview and its licensors own all rights in the Service, including software, templates, branding, and underlying technology. You receive a limited, revocable, non transferable right to access and use the Service during your subscription, in accordance with these Terms.
You may not:
reverse engineer or attempt to extract source code (except where legally permitted)
resell or sublicense the Service
copy, modify, or create derivative works of the Service (except as allowed through intended customization features)
Helpview and its licensors own all rights in the Service, including software, templates, branding, and underlying technology. You receive a limited, revocable, non transferable right to access and use the Service during your subscription, in accordance with these Terms.
You may not:
reverse engineer or attempt to extract source code (except where legally permitted)
resell or sublicense the Service
copy, modify, or create derivative works of the Service (except as allowed through intended customization features)
Feedback
If you provide feedback, suggestions, or ideas, you grant Helpview the right to use them without restriction or obligation, including to improve the Service.
If you provide feedback, suggestions, or ideas, you grant Helpview the right to use them without restriction or obligation, including to improve the Service.
Disclaimers
The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Helpview disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non infringement.
We do not warrant that the Service will be uninterrupted, error free, or that all defects will be corrected.
The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Helpview disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non infringement.
We do not warrant that the Service will be uninterrupted, error free, or that all defects will be corrected.
Limitation of liability
To the maximum extent permitted by law:
Helpview will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill
Helpview’s total liability arising out of or relating to the Service will not exceed the amount you paid to Helpview for the Service in the 12 months before the event giving rise to the claim (or €100 if you have not paid anything)
Some jurisdictions do not allow certain limitations, so some of these may not apply to you.
To the maximum extent permitted by law:
Helpview will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill
Helpview’s total liability arising out of or relating to the Service will not exceed the amount you paid to Helpview for the Service in the 12 months before the event giving rise to the claim (or €100 if you have not paid anything)
Some jurisdictions do not allow certain limitations, so some of these may not apply to you.
Indemnification
You will indemnify and hold harmless Helpview from and against third party claims arising out of:
your Customer Content, including allegations that it infringes rights or violates law
your breach of these Terms
your use of the Service in violation of applicable law or regulations
Helpview will promptly notify you of the claim and reasonably cooperate, at your expense.
You will indemnify and hold harmless Helpview from and against third party claims arising out of:
your Customer Content, including allegations that it infringes rights or violates law
your breach of these Terms
your use of the Service in violation of applicable law or regulations
Helpview will promptly notify you of the claim and reasonably cooperate, at your expense.
Changes to the Service and Terms
We may update the Service over time (for example, adding features, changing limits, or deprecating functionality).
We may update these Terms from time to time. If changes are material, we will provide reasonable notice (for example, via the Service or by email). Your continued use after changes become effective means you accept the updated Terms.
We may update the Service over time (for example, adding features, changing limits, or deprecating functionality).
We may update these Terms from time to time. If changes are material, we will provide reasonable notice (for example, via the Service or by email). Your continued use after changes become effective means you accept the updated Terms.
Governing law and disputes
These Terms are governed by the laws of the Republic of Lithuania, excluding its conflict of laws rules.
If you have a dispute, you agree to first contact us at support@helpview.so to try to resolve it informally.
If you are an EU consumer, mandatory consumer protection laws in your country of residence may also apply.
These Terms are governed by the laws of the Republic of Lithuania, excluding its conflict of laws rules.
If you have a dispute, you agree to first contact us at support@helpview.so to try to resolve it informally.
If you are an EU consumer, mandatory consumer protection laws in your country of residence may also apply.
Miscellaneous
Severability: if any provision is unenforceable, the remainder remains in effect
Assignment: you may not assign these Terms without our consent; we may assign in connection with a merger, acquisition, or sale of assets
Entire agreement: these Terms, plus referenced policies (including the Privacy Policy), form the entire agreement about the Service
Severability: if any provision is unenforceable, the remainder remains in effect
Assignment: you may not assign these Terms without our consent; we may assign in connection with a merger, acquisition, or sale of assets
Entire agreement: these Terms, plus referenced policies (including the Privacy Policy), form the entire agreement about the Service
Give your Notion docs a home
Start with a free Notion help center template, then grow it into a polished knowledge base as your docs grow. Join the waitlist for early access.
Give your Notion docs a home
Start with a free Notion help center template, then grow it into a polished knowledge base as your docs grow. Join the waitlist for early access.
Give your Notion docs a home
Start with a free Notion help center template, then grow it into a polished knowledge base as your docs grow. Join the waitlist for early access.
Helpview is the simple way to run a help center and knowledge base on top of Notion.
Get early access
Join the waitlist for launch updates
Helpview is the simple way to run a help center and knowledge base on top of Notion.
Get early access
Join the waitlist for launch updates
Helpview is the simple way to run a help center and knowledge base on top of Notion.
Get early access
Join the waitlist for launch updates