Privacy policy
Last Updated: 06 February, 2026
This Privacy Policy explains how Helpview collects, uses, and shares personal data when you use our website and services.
This Privacy Policy explains how Helpview collects, uses, and shares personal data when you use our website and services.
Who we are
Helpview, MB (company code 307553323)
Address: Sporto g. 5-28, LT-09238 Vilnius, Lithuania
Contact: support@helpview.so
Helpview, MB (company code 307553323)
Address: Sporto g. 5-28, LT-09238 Vilnius, Lithuania
Contact: support@helpview.so
What we collect
We collect only what we need to run Helpview:
We collect only what we need to run Helpview:
Account information: name, email, login details.
Customer content: content you connect or upload to Helpview (for example, knowledge base content connected from Notion, and related metadata).
Support communications: information you include when you contact us.
Usage and device data: logs and basic technical data (such as IP address, browser type, pages viewed, timestamps), plus cookie data where used.
Account information: name, email, login details.
Customer content: content you connect or upload to Helpview (for example, knowledge base content connected from Notion, and related metadata).
Support communications: information you include when you contact us.
Usage and device data: logs and basic technical data (such as IP address, browser type, pages viewed, timestamps), plus cookie data where used.
How we use your data
We use personal data to:
We use personal data to:
Provide, maintain, and secure the service (authentication, access control, preventing abuse).
Sync, display, and manage the content you configure in Helpview.
Respond to support requests and communicate with you about the service.
Process payments and manage subscriptions where applicable.
Provide, maintain, and secure the service (authentication, access control, preventing abuse).
Sync, display, and manage the content you configure in Helpview.
Respond to support requests and communicate with you about the service.
Process payments and manage subscriptions where applicable.
Legal bases (GDPR)
Where GDPR applies, we process personal data based on:
Where GDPR applies, we process personal data based on:
Contract: to provide the service you request.
Legitimate interests: to keep Helpview secure, reliable, and improved.
Consent: where required (for example, optional marketing communications). You can withdraw consent at any time.
Contract: to provide the service you request.
Legitimate interests: to keep Helpview secure, reliable, and improved.
Consent: where required (for example, optional marketing communications). You can withdraw consent at any time.
Sharing and disclosure
We may share personal data only with:
We may share personal data only with:
Service providers that help us operate Helpview, under confidentiality and data protection obligations, including:
Stripe for payment processing and subscription billing
Postmark for sending transactional emails (such as login, billing, and service communications)
Google Analytics to understand website usage and improve our site and marketing pages
Bubble for operating the Helpview admin app and backend infrastructure
Framer for hosting our marketing website and pages
Legal and compliance recipients if required by law, or to protect rights, safety, and security.
We do not sell personal data.
We do not sell personal data.
Business customers and processing roles
If you use Helpview for your company help center, you typically control what personal data is included in your content. In many cases, you are the data controller for that content and Helpview acts as a processor. We can provide a data processing agreement upon request.
If you use Helpview for your company help center, you typically control what personal data is included in your content. In many cases, you are the data controller for that content and Helpview acts as a processor. We can provide a data processing agreement upon request.
International transfers
If we transfer personal data outside the EU or EEA, we use appropriate safeguards required by applicable law (for example, standard contractual clauses) where needed.
If we transfer personal data outside the EU or EEA, we use appropriate safeguards required by applicable law (for example, standard contractual clauses) where needed.
Data retention
We keep personal data only as long as necessary to provide the service and meet legal, accounting, or security requirements. You can request deletion of your account and associated data, subject to limited retention where legally required and for reasonable backup periods.
We keep personal data only as long as necessary to provide the service and meet legal, accounting, or security requirements. You can request deletion of your account and associated data, subject to limited retention where legally required and for reasonable backup periods.
Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, object to processing, and request data portability. You may also lodge a complaint with your local data protection authority.
To exercise your rights, contact support@helpview.so.
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, object to processing, and request data portability. You may also lodge a complaint with your local data protection authority.
To exercise your rights, contact support@helpview.so.
Cookies
We may use cookies and similar technologies for essential functionality and to understand usage. Where required, we will request consent for non essential cookies. You can usually control cookies through your browser settings.
We currently use:
Google Analytics cookies to measure traffic and understand how visitors use our website
We may use cookies and similar technologies for essential functionality and to understand usage. Where required, we will request consent for non essential cookies. You can usually control cookies through your browser settings.
We currently use:
Google Analytics cookies to measure traffic and understand how visitors use our website
Children
Helpview is not intended for children under 13, and we do not knowingly collect data from them.
Helpview is not intended for children under 13, and we do not knowingly collect data from them.
Changes
We may update this Privacy Policy from time to time. The “Last updated” date shows when it was last changed.
We may update this Privacy Policy from time to time. The “Last updated” date shows when it was last changed.
Give your Notion docs a home
Start with a free Notion help center template, then grow it into a polished knowledge base as your docs grow. Join the waitlist for early access.
Give your Notion docs a home
Start with a free Notion help center template, then grow it into a polished knowledge base as your docs grow. Join the waitlist for early access.
Give your Notion docs a home
Start with a free Notion help center template, then grow it into a polished knowledge base as your docs grow. Join the waitlist for early access.
Helpview is the simple way to run a help center and knowledge base on top of Notion.
Get early access
Join the waitlist for launch updates
Helpview is the simple way to run a help center and knowledge base on top of Notion.
Get early access
Join the waitlist for launch updates
Helpview is the simple way to run a help center and knowledge base on top of Notion.
Get early access
Join the waitlist for launch updates